This Privacy Policy explains what personal information bet363 collects from you, how it is used, who it may be shared with, and what rights you have over your own data. Please read it carefully.
Summary: bet363 collects personal data to operate your account, process payments in PKR, verify your identity, and keep the platform secure. We do not sell your data to third parties. You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.
This Privacy Policy ("Policy") describes how bet363 ("we", "us", "the platform") collects, stores, uses, and protects the personal information of players and visitors to the bet363 platform, accessible at bet363.onl and through the bet363 mobile app.
By registering an account or using the platform in any way, you confirm that you have read and understood this Policy. If you have any questions or concerns about how your data is handled, please contact our support team before continuing to use the platform.
This Policy applies to all personal data collected through the website, the Android APK app, the iOS app, customer support interactions, and any other channel through which you interact with bet363. It should be read alongside the Terms and Conditions and the Responsible Gaming Policy.
bet363 collects personal data in three broad categories: information you provide directly, information generated through your use of the platform, and information received from third parties involved in providing our services.
| Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | Account creation |
| Identity Verification | CNIC, passport, proof of address documents | KYC verification |
| Payment Data | JazzCash / Easypaisa account refs, bank account details, transaction history | Deposits and withdrawals |
| Usage Data | Bet history, game sessions, login times, pages visited, device type | Ongoing platform use |
| Technical Data | IP address, browser type, operating system, app version | Every platform visit |
| Communications | Support chat logs, email correspondence, complaint records | Customer support interactions |
We do not collect sensitive personal data beyond what is strictly necessary for identity verification and responsible gaming compliance. We do not collect data from social media profiles unless you have explicitly provided it during registration or support.
The personal data collected by bet363 is used for specific, legitimate purposes connected to operating the platform and maintaining your account. We do not use your data for any purpose beyond what is described below.
bet363 processes personal data under the following legal grounds depending on the nature of the processing activity:
bet363 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data may be shared with carefully selected third parties only where necessary to deliver our services or meet legal obligations.
All third parties with whom data is shared are required to implement appropriate technical and organisational security measures and to handle your data in a manner consistent with this Policy.
Because bet363 handles real-money transactions in PKR, payment data and identity documents are subject to particular care. Payment details — including JazzCash or Easypaisa account references, bank account numbers, and transaction amounts — are stored securely and used only for processing the relevant transaction and for fraud prevention purposes.
Identity verification documents submitted as part of KYC — such as your CNIC or passport — are used solely to confirm your identity and age. Verified documents are stored securely for as long as is required in connection with your account. Where KYC is conducted through a third-party verification service, that service acts as a data processor under agreement with bet363 and does not retain or use your documents beyond the verification process.
bet363 does not store full payment card numbers. Where card payments are facilitated, card data is handled by PCI-DSS compliant payment processors and is not held on bet363's own systems.
The bet363 website and app use cookies and similar technologies to support the functioning of the platform and to improve the user experience. Cookies are small text files stored on your device when you visit the site.
You can manage cookie settings through your browser. Disabling essential cookies may affect the functionality of the platform, including your ability to log in or complete transactions.
bet363 retains personal data for as long as is necessary for the purposes for which it was collected, taking into account legal and operational requirements.
Once the applicable retention period has elapsed and there is no outstanding legal or operational reason to retain the data, it is securely deleted or anonymised.
bet363 implements technical and organisational security measures appropriate to the nature of the data processed and the risks involved. These include encryption of data in transit and at rest, access controls limiting data access to authorised personnel with a legitimate need, and regular security assessments of platform infrastructure.
While we take reasonable and appropriate steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account login credentials secure. If you suspect that your account has been accessed without your authorisation, contact support immediately.
In the event of a data breach that is likely to result in significant risk to your rights, bet363 will take appropriate steps to contain the breach and will notify affected players in accordance with applicable requirements.
You have specific rights over the personal data that bet363 holds about you. To exercise any of these rights, contact the support team. Requests will be handled promptly and in accordance with the timelines set out below.
Request a copy of the personal data we hold about you. We will respond within 30 days of receiving a verified request.
If any personal data we hold is inaccurate or incomplete, you can request a correction at any time through your account settings or by contacting support.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we limit the processing of your data while a query or complaint is being resolved, without requiring full deletion.
Request your personal data in a structured, machine-readable format where the processing is based on your consent or on a contract with us.
Object to processing based on legitimate interest, including direct marketing. We will assess your objection and respond with our decision and reasoning.
The bet363 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from any person under the age of 18. If we become aware that a player is under 18, their account will be closed immediately, any balance will be forfeited in accordance with the Terms and Conditions, and their data will be handled in accordance with this Policy.
Age verification checks may be carried out at any point during the account lifecycle. Parents and guardians who believe a minor may have registered an account should contact our support team immediately.
bet363 may send promotional communications — including bonus offers, PSL season promotions, and VIP programme updates — to players who have opted in to receive them. These communications may be sent by email, push notification through the bet363 app, or SMS.
You can opt out of marketing communications at any time by updating your communication preferences in your account settings, by following the unsubscribe link in any email we send, or by contacting the support team directly. Opting out of marketing will not affect transactional communications related to your account, such as withdrawal confirmations and security alerts.
bet363 does not share your contact details with third parties for their marketing purposes.
bet363 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable requirements. Material changes will be communicated to registered players via email or through a prominent notice on the platform before the updated Policy takes effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of the platform after a Policy update constitutes acceptance of the revised terms. If you do not agree with a material change, you should stop using the platform and contact support to request account closure.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please contact the bet363 data team through any of the following channels:
Requests to access, correct, or delete personal data will be acknowledged within 48 hours. Substantive responses will be provided within 30 days of receiving a verified request. Complex requests may take longer, and an interim update will be provided in such cases.
A quick overview of our core data protection commitments — the full details are in the policy above.
All data transmitted between your device and the bet363 platform is encrypted using industry-standard TLS. Payment data, login credentials, and personal account information travel securely over every connection.
Your personal data is not sold, rented, or traded to any third party for commercial purposes. Data is shared only with partners who provide services directly related to running your account — payment processors, KYC providers, and the like.
Transaction data — JazzCash, Easypaisa, Raast references, and bank details — is stored only as long as required for fraud prevention and audit purposes. Card data is processed by PCI-DSS compliant processors and is not stored on our systems.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. Requests are handled within 30 days. No bureaucratic hoops — contact support and we'll process it directly.
Promotional emails and push notifications about PSL offers, VIP bonuses, and new games are only sent if you've opted in. You can withdraw consent and unsubscribe at any time from your account settings without affecting your account access.
Personal data is only retained for as long as required to operate your account and meet legal obligations. Once the retention period ends, data is securely deleted or anonymised rather than being kept indefinitely.
Your Privacy Matters. If you ever have a question about how your data is used, or want to exercise any of your rights under this Privacy Policy, our support team is available 24/7. Contact us through live chat in the app or on the website. We aim to acknowledge all data requests within 48 hours and resolve them within 30 days.