Help Centre

bet363 FAQ — Questions from Pakistan Players, Answered

Everything you need to know about registration, PKR deposits, JazzCash and Easypaisa payments, PSL betting, bonuses, withdrawals, VIP rewards, and responsible gaming — all in one place, no support ticket required.

40+
FAQ questions answered
7
Topic categories covered
24/7
Live support available
PKR
All payments in Rupees

What Do You Need Help With?

Jump directly to the section that answers your question. All topics are covered in the accordion below.

How This FAQ Is Put Together

This page brings together the most common questions that Pakistan players send to the bet363 support team — grouped into seven clear categories so you can find what you're looking for without scrolling through everything. The answers here reflect how the platform actually works, written in plain English without jargon.

The account and registration section covers everything from how to sign up and verify your identity, to what happens if you forget your password or accidentally create a second account. The payments section goes into the specifics of PKR deposits and withdrawals — which methods work, how fast they process, and what the minimum amounts are. JazzCash and Easypaisa are the most commonly used deposit methods for Pakistan players, so those get the most detail.

The sports betting and PSL section is relevant any time there's international cricket on the calendar — whether it's a PSL season match, a bilateral series, or a T20 World Cup fixture. It covers how in-play betting works, how bets are settled when a match is abandoned or interrupted, and how to read the different odds formats on the platform.

The bonuses section answers the questions people most often ask after their first deposit — why hasn't my bonus appeared, what does "wagering requirement" mean in practice, and which games count towards clearing a bonus. The VIP and app sections round things out, covering loyalty points, tier progression, and the practical steps for getting the Android app running on your phone.

If your question isn't covered here, the live chat support team is available around the clock. For account-specific questions — balance queries, withdrawal status, KYC — live chat is the fastest route since those require access to your account details that this public FAQ page can't provide.

Click the Register link in the navigation or visit the Register page directly. Fill in your full name, email address, Pakistani mobile number, and a password. Once you submit the form, a verification code is sent to your mobile number or email. Enter the code, and your account is live. The whole process takes under two minutes. Make sure the mobile number you register is active — it's used for verification and account recovery.

You must be at least 18 years old at the time of registration. This requirement is firm and applies without exception. If you are under 18, do not register. bet363 is a platform for adults only, and any account found to have been opened by a minor will be closed and the balance forfeited.

No. Each player is allowed one account only. Duplicate accounts are detected automatically. If you already have an existing account — even one you haven't used in a long time — do not register again. Instead, use the password reset option or contact support to recover access. Opening multiple accounts can result in all associated accounts being permanently closed.

KYC is not required to register, deposit, or start playing. However, it is required before your first withdrawal can be processed. KYC involves submitting a copy of your CNIC or valid identity document. It's good practice to complete it shortly after your first deposit so that when you're ready to withdraw, there's no hold-up.

On the login screen, click "Forgot your password?" and enter your registered email address or mobile number. A reset link or code will be sent to you. Follow the instructions to create a new password. The whole process takes a couple of minutes. If the reset email doesn't arrive, check your spam folder. If you still can't access your account, contact support via live chat.

Log in, go to Account Settings, and look for the Personal Details section. You can update your email or mobile number from there. Since both are used for account verification and recovery, keep them current. If you've changed your mobile number and can no longer receive codes on the old one, contact support via live chat to assist with the update.

bet363 supports JazzCash, Easypaisa, Raast (Pakistan's interbank instant payment system), standard bank transfer, and mobile wallets. All transactions are in PKR. No foreign currency conversion is required and bet363 does not charge a platform fee on deposits. Your payment provider may apply their own service charges on their end.

In most cases, JazzCash and Easypaisa deposits are credited to your bet363 account instantly or within a few minutes. During peak times — such as PSL match days or major T20 fixtures — there can occasionally be a short delay of a few minutes. If a deposit hasn't appeared after 15 minutes, check your JazzCash or Easypaisa app to confirm the transaction went through, then contact support with the transaction reference number.

Minimum deposit amounts vary by payment method. JazzCash and Easypaisa generally have a lower minimum than bank transfer. The exact minimums for each method are displayed in the cashier section when you choose your payment option. Check there for the current applicable limits before initiating a deposit.

Withdrawal processing times depend on your tier and the payment method. Standard accounts typically see withdrawals processed within 24–48 hours after KYC is complete. VIP tier players enjoy faster processing — Gold and above are prioritised in the queue. JazzCash and Easypaisa withdrawals are typically the fastest. Bank transfers may take 1–3 business days depending on your bank's processing schedule.

Generally, withdrawals need to be made to the same payment method you used for your deposit — this is a standard anti-money-laundering requirement. If your deposit method doesn't support withdrawals, or if you need to withdraw to a different account for any reason, contact support to discuss the available options for your specific situation.

The most common reasons for a withdrawal delay are: KYC not yet completed, active bonus wagering requirements not yet met, or a routine security review triggered by unusual activity patterns. Log in and check your account status. If KYC is pending, complete it. If there's a bonus wagering requirement showing, it must be cleared before the withdrawal can proceed. If neither applies, contact support via live chat with your withdrawal reference number.

bet363 does not charge platform-side transaction fees on standard deposits or withdrawals. Your payment provider — JazzCash, Easypaisa, your bank — may apply their own charges according to their fee schedule. These are outside bet363's control and will be visible in your mobile wallet or banking app transaction details.

Yes. PSL is one of the most popular betting markets on the platform during the season. Markets available include match winner, top batsman, top bowler, over/under run totals, first wicket method, and more. In-play betting is available for live PSL matches, meaning you can place bets while the game is in progress based on live odds that update ball by ball.

Beyond cricket — which includes international T20s, ODIs, Tests, and bilateral series involving Pakistan — bet363 offers football (domestic leagues and international competitions), esports, and virtual sports. The available markets expand significantly around major international tournaments and PSL season.

Settlement rules for abandoned or interrupted matches depend on the specific market and how many overs were bowled. Generally, if a match is abandoned before reaching the minimum overs for an official result, pre-match win/loss bets are voided and the stake is returned to your account. In-play bets placed after the match has started may be settled differently based on the rules for that specific market. The full settlement rules are available in the platform's sportsbook terms.

In-play betting lets you place bets on a match while it is actively in progress. Odds update continuously based on the current state of play — score, wickets, overs remaining, recent momentum. To place a live bet, go to the Sports section, find the match under "Live Now", select your market, enter your PKR stake, and confirm. There's a brief acceptance window; if the odds change significantly before your bet is accepted, you may be offered the new odds or asked to reconfirm.

bet363 supports multiple odds formats — decimal, fractional, and American. The default display is decimal odds, which is the most straightforward: if the odds are 2.50 and you stake PKR 1,000, your total return is PKR 2,500 (PKR 1,500 profit plus your PKR 1,000 stake back). You can change the odds format from your account preferences at any time.

Cash out is available on selected markets — it allows you to settle a bet for a guaranteed amount before the final result. Whether cash out is available depends on the specific match and market. If it's available, a "Cash Out" button appears against your active bet in the My Bets section. The offered amount reflects the current probability of your bet winning based on the live state of play.

The welcome bonus is credited automatically when you make your first qualifying deposit in PKR. There's no code to enter — as long as your first deposit meets the minimum qualifying amount, the bonus appears in your account alongside your real-money balance. Check the Promotions section after logging in for the current offer details, including the minimum deposit and bonus percentage.

A wagering requirement (also called a playthrough requirement) is the total amount you must bet before bonus funds can be withdrawn. For example, if you receive a PKR 5,000 bonus with a 10x wagering requirement, you need to place a total of PKR 50,000 in qualifying bets before that bonus balance becomes withdrawable. The requirement is tracked automatically in your account. Note that not all games contribute equally — slots typically contribute 100%, while live casino and sports bets may contribute at a lower rate.

If your bonus hasn't appeared within a few minutes of your deposit being credited, first check that your deposit met the minimum qualifying amount. Some bonuses also require the deposit to come from a specific payment method. If both conditions were met and the bonus still hasn't appeared after 15 minutes, contact support via live chat with your deposit transaction reference.

It depends on the specific promotion. Some PSL season offers are automatically credited to all eligible accounts; others require you to opt in via the Promotions page before placing the qualifying bet. Check the terms of each offer when it's live. If you've opted out of marketing communications, you may not receive PSL offer notifications by email or push notification, but the offers will still be visible on the Promotions page when you log in.

Yes, but requesting a withdrawal before completing the wagering requirement will typically result in the active bonus being forfeited. Your real-money balance (the deposit amount, minus any bets already placed) remains withdrawable. The bonus portion is cancelled. You can choose to forfeit a bonus manually from the Bonuses section of your account if you'd prefer not to continue with it.

There's no separate sign-up. Every registered player is automatically enrolled in the bet363 VIP programme at Bronze tier from the moment they create an account. Your first qualifying bet starts earning loyalty points and your progress begins immediately.

The bet363 VIP programme has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier requires a certain number of loyalty points to reach, which are earned through qualifying sports bets, casino wagers, and slot play in PKR. Higher tiers unlock better cashback percentages, faster withdrawal processing, and dedicated account management at the top two tiers.

Loyalty points are earned on qualifying real-money bets — sports betting, live casino, and slot play all contribute. The rate at which you earn points may vary by game type and bet size. Bonus bets and free spins do not typically earn loyalty points. Your current point balance and progress to the next tier are visible in the VIP dashboard within your account.

Monthly cashback is a percentage of your net losses over a calendar month, returned to your account as a PKR credit. It's available from Silver tier upwards, with the percentage increasing at each higher tier. Cashback is credited automatically at the start of the following month. It may come with a wagering requirement — check the VIP terms for the current cashback conditions.

Tiers are typically assessed on a rolling or monthly basis. If your activity falls below the threshold required to maintain your current tier for a review period, your tier may be adjusted downward. The specific review period and retention thresholds for each tier are detailed in the VIP programme terms available after you log in to your account.

Visit the App page on this site and follow the download instructions. The bet363 Android app is an APK that installs directly on your phone without needing the Google Play Store. Before installing, make sure your Android settings allow installation from unknown sources — this setting is typically under Security or App Management in your Android settings. The APK is safe to install; just make sure you're downloading it from the official bet363 App page.

A dedicated iOS app is not currently available on the App Store. iPhone users can access the full bet363 platform through the mobile browser on Safari or Chrome — the mobile site is optimised for iOS and provides the same features as the Android app, including full access to sports betting, slots, live casino, and the cashier.

Yes. After your first successful login on the Android app, you'll be given the option to enable biometric login — fingerprint or face recognition depending on your device's capabilities. This is optional. If enabled, future logins can be authenticated with a single touch or glance rather than typing your email and password each time. You can disable it from your app settings at any point.

First, close the app completely and reopen it. Check your internet connection — the app requires a stable mobile data or Wi-Fi connection. If the issue continues, check the App page on this site to see if a newer version of the APK is available and install the update. If you're on the latest version and still having problems, try clearing the app's cache from your Android Settings → Apps → bet363 → Storage → Clear Cache. If none of these resolve it, use the mobile browser to access the platform while you contact support.

No. The app uses the same account as the desktop and mobile browser. Log in with your existing bet363 email/mobile number and password. Your balance, bet history, VIP points, and all settings are synchronised in real time across all devices.

Log in, go to Account Settings, and open the Safety section. From there you can set a daily, weekly, or monthly PKR deposit limit. Reductions apply immediately. Increases go through a 24-hour waiting period before taking effect — this is deliberate, so you can't raise your own limit in the heat of a session.

Self-exclusion blocks access to your account for a set period — 30 days, 6 months, 1 year, or permanently. Once active, it cannot be reversed early. To activate, go to Account Settings → Safety → Self-Exclusion and select your period. The exclusion takes effect immediately. Full details are on the Responsible Gaming page.

Yes — the cooling-off period tool lets you pause your account for 24 hours, 48 hours, or 7 days without permanently closing it. During a cooling-off period, you can't deposit or bet. Your balance and account remain intact. After the period ends, the account automatically reopens. This is found in the same Safety section as the other responsible gaming tools.
Ready to Play

Questions answered — now let's get you playing

Register free, make your first PKR deposit via JazzCash or Easypaisa, and catch the next PSL match with live betting markets ready to go.

🔞 18+ only  |  Bet responsibly  |  PKR payments  |  JazzCash & Easypaisa